FAQs

Free Delivery / Premium Delivery

NOTE: Currently our delivery service only covers Klang Valley areas (KL, Selangor and Putrajaya). 

Delivery Cost is free for delivery within 3 working days (we will try to deliver your order on next day or on the following days, maximum 3 working days). However, should you like to have premium delivery (delivery on the same day, there will be some delivery charges based on the distance (per km) from our location in SS2, Petaling Jaya to your address.

For premium delivery, the delivery charges will be about RM0.80 per KM.

Please whatsapp/text or call this number for premium delivery: 013-2546001.

  • We need some time to arrange and ensure we get you the healthiest and prettiest looking plant
  • You will receive a phone call to schedule a time and date of your preference once your plants are ready for delivery.
  • COD is not available
  • We appreciate your support

Guarantee and Return Policy

BOTH THE PRODUCT/PLANT AND THE PAYMENT PROOF/RECEIPT MUST BE PRESENT FOR ALL RETURNS.

Magic Powerful Plants Venture guarantees that we offer healthy plants that have received our diligent, professional care and maintenance. We also offer our expert advice on planting and care instructions with any purchase. We do not, however, have the ability to guarantee the weather, plant predators, airborne plant diseases, soil and location that it is planted, or the care it receives will ensure that the plant will survive.

The payment is not refundable after 24 hours from the time of delivery.

While we guarantee our plants, it is the buyer’s responsibility to contact us at the first sign of trouble (within 24 hours from the time received of the plant(s)) so we have an opportunity to discuss adjusted care methods that can save the plant. Failure to contact us in a timely fashion will void the warranty.

Excluded from this warranty are:

  • Plants which do not have a valid, payment proof/record.
  • Any plant purchased at clearance, sale, or final price.
  • Plants damaged by conditions beyond our control such as improper or delayed planting, insufficient care, extreme weather, insects, disease, animals, etc.

Discount Policy

Existing clients (Clients that under MPP Plants Lover) are entitled to 10% discount for the next purchase of ceramic potted plants (Not applicable to promotion items). Please register yourself as MPP Plants Lover during your first purchase.